Frequently Asked Questions
- Does Maudlin provide custom packaging?
- How are Maudlin's Shim Kits packaged?
- What is the difference between 302 SS, 304 SS, and 316 SS?
- Does Maudlin provide Material Test Certificates (MTR) or Certificates of Compliance (C of C)?
- How does Maudlin ship online orders?
- Is there a minimum order with Maudlin?
- When should I receive my order?
- Which forms of payment does Maudlin accept?
- Can I return my order?
- How do I check the status of my order?
- Will I receive an order confirmation?
- Can I track my order online?
- Is my transaction secure?
- How do I opt out of your mailing list?
- How do I sign up for an online account?
Does Maudlin provide custom packaging?
Yes. Maudlin provides custom boxing and labeling at your request for a small surcharge.
Back to topHow are Maudlin's Shim Kits packaged?
Maudlin 302/304SS are packaged in a sturdy green metal box with a shim lock and shim removal tool. 316SS Shim Kits are packaged in a sturdy stainless steel box with a shim lock and shim removal tool. Both kits are labeled for your convenience and shims are separated by thickness for easy access.
Back to topWhat is the difference between 302 SS, 304 SS, and 316 SS?
316SS
302SS
Does Maudlin provide Material Test Certificates (MTR) or Certificates of Compliance (C of C)?
Yes. Material Test Certificates and Certificate of Compliance are available at your request. Please note that C of C's are free of charge and available on coil and slotted shim stock. MTR's must be requested with your order and there is a small fee of $10.00 per line item. MTR's are only available for coil.
Back to topHow does Maudlin ship online orders?
UPS is our standard carrier and we use them for all of our parcel shipments. Shipping for larger orders are determined at Maudlin's discretion.
Back to topIs there a minimum order with Maudlin?
There are no minimums on Maudlin product line orders, but custom shim inquiries are subject to certain minimums.
Back to topWhen should I receive my order?
All Maudlin product line orders ship within 24 hours of your purchase. However, their arrival depends on the chosen shipping method (Ground, NDA, 2DA, etc.). Lead times will be provided for custom orders at the time of quotation.
Back to topWhich forms of payment does Maudlin accept?
Maudlin accepts Visa, MasterCard, American Express, prepaid check by mail or wire transfer. Additionally, distributors may apply for credit terms.
Back to topCan I return my order?
Maudlin product line items may be returned within one year for a 15% restocking fee if received in re-sell condition. There are no returns on custom jobs.
Back to topHow do I check the status of my order?
A complete order history and status may be retrieved by logging in to your account at http://www.maudlinproducts.com/members/login.xml.
Back to topWill I receive an order confirmation?
Yes, for all orders placed online an order confirmation will be e-mailed immediately.
Back to topCan I track my order online?
Yes, you may track all orders online through your order history menu.
Back to topIs my transaction secure?
All transactions are handled via a 256-bit SSL encryption, backed by Equifax.
Back to topHow do I opt out of your mailing list?
Please direct all mailing list opt outs to sales@maudlinproducts.com with the subject "unsubscribe."
Back to topHow do I sign up for an online account?
Anyone can sign up for a standard account by visiting http://www.maudlinproducts.com/members/register.xml. Distributor accounts may be applied for by completing the secure form found at https://www.maudlinproducts.com/become_distributor.xml. Distributor applications are usually processed in 3-5 business days.
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